Privacy policy

Last updated: 10 June 2026

This policy explains what personal information The African Pantry collects, why we collect it, who we share it with, and what rights you have over it. We have written it in plain English because we believe you deserve to understand it easily.

1. Who we are

The African Pantry is an online retailer that ships Nigerian and African dry goods to customers in Canada, the United Kingdom, and the United States. You can contact us at helloafricanpantry@gmail.com.

2. What information we collect

We only collect information you actively give us. When you submit an order request through our website or contact us on WhatsApp, we may receive:

• Your full name
• Your email address
• Your phone number
• Your delivery address (street, city, country, postal code)
• The items and quantities you are requesting
• Any notes you choose to add

We do not collect payment card information on this website. Payments are arranged separately after we have sent you a quote.

We do not use analytics tools (such as Google Analytics), tracking pixels, or advertising cookies. We do not track your browsing behaviour across other websites.

3. How we use your information

We use the information you give us solely to:

• Respond to your order enquiry
• Send you a price quote and delivery estimate
• Arrange and fulfil your order if you confirm it
• Send shipping updates once your order has been dispatched
• Reply to any follow-up questions from you

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-party services

We use a small number of trusted services to operate the website. Each one processes your data in accordance with its own privacy policy.

Web3Forms

When you submit the order form, your information is transmitted to Web3Forms (web3forms.com), which delivers it to our inbox. Web3Forms processes data in accordance with its privacy policy. Form submissions are not stored long-term by Web3Forms.

EmailJS

We use EmailJS (emailjs.com) to send you an automated acknowledgement email immediately after you submit the form. EmailJS processes only the name and email address you provided. See the EmailJS privacy policy.

Google Fonts

Our website loads typefaces from Google Fonts (fonts.googleapis.com). When your browser requests a font file, Google's servers receive your IP address and browser user agent. Google may log this information in accordance with its privacy policy. Google Fonts does not set cookies on your device.

5. Cookies

The African Pantry itself does not set any cookies on your device. The only third-party service that may log network-level data is Google Fonts (see above). We do not use advertising or analytics cookies.

6. How long we keep your information

We keep your order enquiry details in our email inbox for as long as needed to fulfil and follow up on your order. If your order does not proceed, we will not retain your details beyond a reasonable period for correspondence. You may ask us to delete your information at any time by emailing helloafricanpantry@gmail.com.

7. Your rights

Depending on where you live, you have certain rights over your personal information:

United Kingdom (UK GDPR)

• Right of access — you can ask what personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data ("right to be forgotten")
• Right to restriction — you can ask us to limit how we process your data
• Right to portability — you can ask for your data in a portable format
• Right to object — you can object to processing based on legitimate interests

You also have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO) at ico.org.uk.

Canada (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act, you have the right to access and correct personal information we hold about you, and to withdraw consent where processing is consent-based. To exercise these rights, contact us at the email address below.

United States (including California CCPA)

California residents have the right to know what personal information we collect, the right to delete it, and the right not to be discriminated against for exercising these rights. We do not sell personal information to third parties. To submit a data request, email us at the address below.

8. Children's privacy

Our website is not directed at children under the age of 13 (or 16 in the UK). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

10. Contact us

If you have any questions about this privacy policy, wish to exercise your rights, or want to request deletion of your data, please email us at helloafricanpantry@gmail.com. We aim to respond within 30 days.

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